1. Scope & Enrollment Overview
This Cancellation & Refund Policy outlines the terms governing fee payments, course enrollments, cancellations, and refund claims made on the [LEGAL BUSINESS NAME: BIKIzz Classes] learning platform (bikizz-classes.online). By purchasing or enrolling in any live batch, recorded course, or educational program, you accept these terms in full.
2. Digital Nature of Educational Services
Notice Regarding Digital Content: Upon enrollment and payment confirmation, students receive immediate, irrevocable digital access to proprietary educational materials, including copyrighted handwritten PDF notes, chapter question banks, recorded video lectures, and live classroom seats. Consequently, standard cancellations and change-of-mind refunds are not permitted once account access has been provisioned.
3. Eligible Refund Scenarios
Refunds or fee adjustments will be considered strictly under the following verifiable conditions:
- Duplicate Payment: If a student's payment method was charged multiple times for the same course due to a payment gateway timeout or technical failure, the duplicate amount will be refunded in full.
- Technical Inaccessibility: If a verified technical error on our servers permanently prevents a paid student from accessing their course materials for more than 7 consecutive business days and our support team is unable to resolve the issue.
- Course Cancellation by Institute: If a scheduled batch is officially canceled or discontinued by BIKIzz Classes prior to course commencement, enrolled students will receive a 100% full refund.
4. Ineligible Scenarios
Refund requests will not be entertained in the following cases:
- Student's personal schedule conflicts, change of mind, or lack of personal study time.
- Inability to attend live Zoom/streaming sessions (recorded lectures remain accessible).
- Account termination resulting from violation of platform rules, credential sharing, or abusive conduct in classroom groups.
- Failure to report a duplicate payment claim within the mandatory claim window.
5. Refund Request Process & Timelines
To submit a refund or dispute claim:
- Email your claim to bikizzzclasses@gmail.com within 48 hours of the transaction.
- Include the following details: Student Full Name, Registered Mobile Number, Registered Email, Razorpay Payment ID / Bank Transaction Reference, Date of Payment, and Screenshot/Proof of deduction.
- Our administrative desk will verify the transaction within 2 to 3 business days.
- If approved, the refund will be initiated to the original payment source (credit/debit card, UPI, net banking) and will reflect in your account within 5 to 7 business days as per banking network standards.
6. Support & Grievance Contact
For any billing inquiries, payment discrepancies, or refund assistance, please reach out to our dedicated support helpline:
[LEGAL BUSINESS NAME: BIKIzz Classes]
Official Grievance Officer: [Grievance Officer Name / TODO]
Billing Support Email: bikizzzclasses@gmail.com / support@bikizz-classes.online
Helpline Phone: +91 7099645014 (10:00 AM – 6:00 PM IST, Monday to Saturday)
Registered Address: [Registered Office Address, Assam, India / TODO]